Find answers to common questions about booking, payments, and account management.
Browse the homepage or use the search filters to find a barber or stylist. Click on their profile, select a service, choose a date/time, and click "Reserve Now". The professional will receive your request immediately.
Currently, AfroLuxe operates on a "Reserve Now, Pay Later" model. You will pay the professional directly at the venue via M-Pesa or Cash after the service is completed.
Yes. Go to "My Account" > "My Bookings". You can cancel any appointment up to 2 hours before the scheduled time without any penalty.
Log in to your Professional Dashboard, go to the Profile tab, and upload your National ID (Front and Back). Our team will review your documents within 24 hours.
Please contact support@afroluxe.com with your registered email address, and we will assist you in resetting your credentials.